Ask how an online assessment reaches a decision.

Ask who reads and responds

• Who reviews the answers I send?
• Can the person reviewing my answers ask me more questions?
• Can I ask that person my own questions?

Keep in mind The guidance reviewed on September 26, 2026 says an online form with fixed questions falls short when it misses information needed for proper care. The person reviewing the answers must be able to ask more questions.

The national medical-board group's guidance says choosing a medicine from a menu cannot replace a health assessment.

Ask why messages or video fit your needs

• Why would messages or video work for my situation?
• What happens if the information is not enough?

Keep in mind As of September 26, 2026, the national medical-board group's guidance allowed some first visits through messages instead of live video. The visit still had to meet the requirements for proper care, including getting enough health information to make a decision.

This is guidance that state boards can use when setting their rules. This guidance has no status as a nationwide law. State rules differ, so ask which rule allows this kind of visit in the state where you will be.

Ask how further checks are arranged

• Who arranges any test needed for the assessment?
• Where would I go if an in-person examination is needed?

Keep in mind The national medical-board group advises a doctor to arrange a test when needed or refer you to a person able to provide that test. If you need a physical examination, its advice is to arrange an in-person visit.